Payment Policy for Canvas Zimo Fox
Effective Date: January 15, 2025

At Canvas Zimo Fox, we aim to provide a seamless, secure, and transparent payment process for our customers. This Payment Policy outlines the methods of payment we accept, billing procedures, and your responsibilities as a customer.

1. Accepted Payment Methods

We offer a variety of secure payment options to ensure convenience and security when making purchases on our website or in-store. The following payment methods are accepted:

  • Credit and Debit Cards: We accept all major credit and debit cards, including:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: PayPal provides a secure payment gateway for online purchases.
  • Apple Pay & Google Pay: You can use Apple Pay or Google Pay for mobile and online transactions.
  • In-Store Payments: For in-store purchases, we accept cash, credit/debit cards, and mobile payments like Apple Pay and Google Pay.

All transactions are processed through secure payment gateways to protect your financial information.

2. Order Processing

  • Payment Authorization: When you place an order, payment is authorized immediately. Your card will not be charged until the order has been successfully processed and shipped.
  • Order Confirmation: After payment is successfully processed, you will receive an order confirmation email with the details of your purchase, including the products ordered and the estimated shipping date.
  • Failed Transactions: If your payment is declined or cannot be processed for any reason, you will be notified, and your order will not be processed. You may need to update your payment details or select an alternative payment method.

3. Billing Information

  • Accuracy of Information: It is your responsibility to ensure that the billing information you provide (e.g., billing address, credit card details) is accurate and up to date. Incorrect information may delay order processing or result in failed transactions.
  • Taxes: All applicable sales tax, VAT, or other taxes will be added to your order total at checkout based on your shipping address and local tax rates. The exact amount of taxes will be calculated and displayed before you complete the payment.
  • Currency: All payments are processed in US Dollars (USD). If you are an international customer, your bank or payment provider may apply currency conversion fees.

4. Payment Security

Canvas Zimo Fox takes your privacy and security seriously. All payment transactions are processed using industry-standard encryption protocols (SSL) to protect your sensitive data. We work with trusted payment gateways and never store your credit card information on our servers.

5. Pre-Orders & Backorders

If you purchase an item that is on pre-order or backorder:

  • Payment Authorization: Your payment will be authorized at the time of purchase. However, you will not be charged until the item is ready to ship.
  • Shipping and Delivery: Once the product is available, we will process and ship it to the address provided during checkout. You will receive an email with tracking information.

6. Refunds

  • Refund Process: If you are eligible for a refund (e.g., due to a return or order cancellation), the amount will be credited back to the original payment method used. Refunds are typically processed within 7-10 business days from the date of approval.
  • Refunds for Canceled Orders: If your order is canceled before it is shipped, you will receive a full refund to your original payment method. Refunds for canceled orders may take 5-7 business days to process, depending on your bank or payment provider.

7. Fraud Prevention & Security

To ensure the security of all transactions, Canvas Zimo Fox utilizes advanced fraud prevention measures. This may include:

  • Address Verification System (AVS): To confirm the billing address provided matches the one on file with your payment provider.
  • 3D Secure Authentication: Some payments may require additional authentication to prevent fraudulent activity.
  • Payment Monitoring: Orders flagged for potential fraud will be reviewed, and if necessary, we may request additional verification before processing your order.

If we suspect fraudulent activity or unauthorized payment, we reserve the right to cancel or suspend the order and take appropriate action.

8. Late or Unsuccessful Payments

If your payment is unsuccessful due to insufficient funds, a declined card, or other issues, you will be notified. You may be required to update your payment information before your order can be processed and shipped. Orders that remain unpaid after a certain period may be canceled.

9. Customer Support

If you have any questions regarding payments, billing, or issues with your transaction, please contact our customer service team at:

Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM EST, and we aim to respond to all inquiries within 24 business hours.

10. Changes to Payment Policy

Canvas Zimo Fox reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on our website, and the updated policy will be effective as of the date of posting.